Concerns regarding your account? You can contact our 24/7 service center
via email: [email protected], or by phone: (+44) 23 9434 0954 .
All plans come with a one-time charge of €2 for 3 days, granting Preview Access to our Members Area.
Starter Plan : €15
This plan grants UNLIMITED ACCESS to over 15 Games in our members area
If NOT cancelled within 3 days we charge a recurring charge of €15 every 14 days until cancelled.
Basic Plan : €21
This plan grants UNLIMITED ACCESS to over 30 Games in our members area
If NOT cancelled within 3 days we charge a recurring charge of €21 every 14 days until cancelled.
Prime Plan : €34
This plan grants UNLIMITED ACCESS to over 50 Games in our members area
If NOT cancelled within 3 days we charge a recurring charge of €34 every 14 days until cancelled.
Gold Plan : €44
This plan grants UNLIMITED ACCESS to our full library of over 70 premium games in our members area.
If NOT cancelled within 3 days we charge a recurring charge of €44 every 14 days until cancelled.
For any concerns regarding your account you can contact our 24/7 service center by email at [email protected], or call us at (+44) 23 9434 0954.
The consumer can cancel from the service at anytime by clicking on cancel button.
To access trueplay.digital site and subscribe, you confirm.
(a)Customer must be 18 years of age or older to purchase a subscription.
(b)you clearly understand the you are accessing a entertainment content service. This site and the content advertised on it is purely for the purpose of entertainment.
(c) you are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding contract with us.
(d)you have the legal right to use the given; credit card number registered on your Account and to incur changers.
(e)you will inform us immediately if any of the information you provided in your application to open an Account is not true.
(f)you are not an undischarged bankrupt and you are not in a voluntary arrangement with your creditors.
As a visitor to this site, trueplay.digital (the "site"), you are required to acknowledge that you have read, understood and agree to be bound by these terms and conditions (the "Terms"). This page (together with the documents expressly referred to within it) provides you with information about us and the legal terms and conditions applicable to users of, and visitors to, our website. By clicking the 'SUBSCRIBE' button, you ("you", the "member") confirm that you have read and understood these Terms (including the documents expressly referred to herein) and you agree to be legally bound by them in relation to your use of the site. If you refuse to accept these Terms, you will not be able to open an account on our site.
Account: means the account created and assigned to the user's given e-mail address
Business Day: means a day other than a Saturday, Sunday or public holiday in Cyprus when banks in ADVARTO TRADING LIMITED are open for business.
trueplay.digital, operates the site. trueplay.digital is a company registered in Cyprus registered offices trueplay.digital, Markou Drakou, 18 Parkekklisia, 4520, Limassol, Cyprus
To contact you can always email to our customer support representatives between the hours of 9am - 5pm GMT-4 time at [email protected]
trueplay.digital reserves the right to refuse to complete registration for a prospective member for any reason at its absolute discretion.
trueplay.digital reserves the right to require a member to supply further documentation to verify that member's age or identity or to request an authentication agency to verify the member's identity.
Account cancellation, variation or suspension
The Member can also cancel their future subscription payments by contacting the customer services representatives between the hours of 9am - 5pm (GMT-4) and on a working day via email to [email protected]
If trueplay.digital discovers that a member was not eligible to open an Account or any information submitted during registration was provided fraudulently, or is inaccurate, trueplay.digital reserves the right to take all appropriate steps in relation to that member and his Account (including, without limitation, suspending or terminating that Account, and investigating any security issues).
Each member warrants that they will only use their Account and in accordance with these Terms and in an appropriate and lawful manner and they shall not authorise or permit any other party to:
a) receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including, without limit, copyright) or otherwise objectionable or unlawful; or
b) knowingly or recklessly transmit any content (including, without limit, viruses) through the site which shall cause, or be likely to cause detriment or harm, in any degree, to computer systems owned by trueplay.digital or others; or
c) hack into, make excessive traffic demands on or cause any impairment of the functions of any computer system, deliver or forward chain letters, "junk mail" of any kind, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to inhibit others from participating or using the site or any other website, or which is otherwise likely to damage the reputation or business of trueplay.digital or of any third party.
Each member and prospective member agrees to indemnify trueplay.digital against any costs, losses, damages and expenses which it may suffer or incur arising out of or in relation to any claim, legal proceeding or demand made by any third party due to or arising out of a member's wrongful or negligent use of his Account, access to the site or breach by that member or prospective member of these Terms.
Intellectual Property Rights
We own, or are the licensor of, all intellectual property rights in and to the site.
We hereby grant to you a revocable, royalty-free, non-exclusive licence to access our site provided that you comply with these Terms. Your use of our site confers no rights whatsoever to the content and related intellectual property rights contained on our site.
Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and/or
(c) any other liability which cannot be excluded or limited by applicable law.
If we fail to comply with these Terms, we are not responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable (including indirect, special or consequential loss).
Our total liability to you in respect of any losses arising under or in connection with these Terms, your Account and your use of the site, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount owed to you in the amount you have paid for entry of the draw at the time of such breach.
We are not liable for the failure of any equipment or software howsoever caused that may prevent the operation of the site.
trueplay.digital does not guarantee, under any circumstances, the accuracy of the content of the site or the functionality of the overall site. Any decision made by a member based on information on this site is the responsibility only of that member.
Except as expressly stated in these Terms and to the extent permitted by law, we do not give any representation, warranties or undertakings in relation to your use of the site. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an a operational, business issue or Event Outside Our Control. "An Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation any act of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or obstruction or failure of public or private telecommunications networks and/or the internet.
If an Event Outside Our Control or other business or operational issues takes place that affects the performance of our obligations to you:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
trueplay.digital may wish to suspend or terminate the services available on the site at any time:
(a) for repair or maintenance work or in order to upgrade or update its systems; or
(b) if trueplay.digital ceases to run any of the Games or any part of the site to its members for any reason whatsoever; or
(c) for any other reason at its sole discretion.
To contact trueplay.digital , please write to [email protected] between the hours of 9am - 5pm (GMT-4).
If any provision of these Terms is found to be invalid, illegal or unenforceable, trueplay.digital may amend or delete the provision. The amendment or deletion of any clause will not affect the remaining clauses and provisions.
trueplay.digital's failure to exercise any of the rights in relation to these Terms does not constitute a waiver of its right to require compliance. Waiver of any part of this agreement or any provision of the rewards programme must be in writing and signed by an authorised officer of trueplay.digital.
We may amend these Terms from time to time. Each time you use the site, the Terms which are in force at that time will apply to the contract between you and us.
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
You may not assign these Terms to any third party.
This contract, created by you accepting these Terms, is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
The exclusive jurisdiction and venue for any claims arising out of or related to this Agreement or use of the Services will lie in the courts in Cyprus.
These Terms and Conditions are governed by the laws of Cyprus and will be interpreted in accordance with the Cypriot courts. The Cypriot courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.