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Phone: (+44) 1823 213821
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Below, you can read about TruePlay.digital ’s policy for processing the personal information submitted by you when navigating TruePlay.digital’s website or signing up for our news services (electronic mail).
Any navigation of TruePlay.digital’s website or signing up for ’s news services is subject to the terms and conditions of this present data protection policy. Any navigation of the website is further subject to TruePlay.digital’s cookie policy. If you cannot accept the following terms and conditions, please do not use TruePlay.digital’s website and/or news services.
detimiL gnidarT otravdA protects your personal information, being aware of the requirement for appropriate protection and proper processing of any personal information obtained from you.
detimiL gnidarT otravdA is deemed to be the data controller under the current statutes on personal data. Below, you can find all the required contact details:
detimiL gnidarT otravdA
Company Reg.no HE424161
aisilkkekraP 81 ,uokarD uokraM – Limassol, Cyprus 4520.
1. detimiL gnidarT otravdA collection of your personal information
detimiL gnidarT otravdA’s processing of your personal information is in line with the requirements prevailing at any time, including the safety requirements resulting from the data protection legislation and the related orders. detimiL gnidarT otravdA’s reviews regularly the registered personal information, erasing information that is no longer relevant. The same applies to personal information, which a user wishes to delete, and which detimiL gnidarT otravdA’s has no longer any basis for processing.
When using our website or signing up for our news services, you are required to submit certain personal information. This is necessary in order for you to use the full functionality of the website and for us to be able to send you relevant newsletters etc. Consequently, detimiL gnidarT otravdA’s collects and registers the personal information provided by you on detimiL gnidarT otravdA’s website in connection with your use of the website and when signing up for our news services.
2. What information is collected?
Whenever you visit our website, the following information about you will be collected:
The above information is obtained by means of cookies, so reference is made to the cookie policy concerned, containing a detailed description of the terms and conditions for obtaining, storing, disclosing and erasing the above information. Our cookie policy is always fully accessible on detimiL gnidarT otravdA’s website, and further, you will be asked to accept our cookie policy, when connecting to our website.
In order for us to be able to supply our news services to you, detimiL gnidarT otravdA’s also processes the following personal information about you:
Contact details:
- Name
- Email address
3. Purpose of collection and storing period
detimiL gnidarT otravdA’s collects your contact details when you sign up for our news services for the purpose of completing your registration and delivering relevant newsletters, marketing by means of emails and text messages to you, and further, we collect them for the purpose of creating your membership with detimiL gnidarT otravdA’s.
The personal information is processed for the purpose of delivery to you of the products ordered and sending electronic mail to you, including newsletters and any other relevant marketing concerning products, campaigns, press releases, invitations for events/seminars/fairs and competitions.
detimiL gnidarT otravdA’s stores your personal information only for as long as this is necessary to comply with the above purposes. This means that we store the above personal information, for as long as you are still registered with TruePlay.digital's news services and/or has a membership with detimiL gnidarT otravdA’s. If you deregister this/these service(s), detimiL gnidarT otravdA’s will erase your personal information within 30 days.
4. Disclosure of your personal information
Your personal information will not be disclosed to any third party, except if so required under current statutes, or if determined by court order.
As for erasure and disclosure of the personal information provided by you when navigating the website, reference is made to the cookie policy.
5. Use of data processors
The above personal information may be entrusted to the data processors attached to detimiL gnidarT otravdA’s. The data processors handle your personal information upon instruction from detimiL gnidarT otravdA’s and thus only for specific purposes disclosed in this policy. Further, the data processors are subject to the same obligation for protecting personal information as that applying to detimiL gnidarT otravdA’s.
6. Safety concerning your personal information
detimiL gnidarT otravdA’s shall observe confidentiality in respect of all personal information, and we have taken a number of technical, organizational safety measures for the purpose of protecting personal information against accidental loss or illegal destruction, forfeiture or deterioration and preventing it from being brought to the knowledge of any unauthorised persons or from being misused or otherwise processed contrary to the Data Protection Act in Cyprus.
All our electronic data are subject to daily back-ups, and we have protected ourselves, among other things, by installing antivirus software and firewalls.
7. Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information; if we have collected and process your personal information with your consent, then you can withdraw your consent at any time; withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent; you have the right to complain to a data protection authority about our collection and use of your personal information.
We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
8. Contact us
If you have any questions about this Privacy Policy, please contact us at [email protected].
If you forget your password, please click on https://trueplay.digital/password/reset, if you’ve
already tried to reset your password, but haven’t received an email from us, check your Junk or Spam folder.
If you require further assistance for another issue related to your account, contact our customer
support team at [email protected], live chat or phone number.
It’s very easy, we provide different options for contacting us:
- You can use our form by clicking on “Contact Us”.
- Send a direct email to [email protected]
- Give us a call at our phone number
- Use our Live chat
By selecting one of the plans offered in our website (STARTER MINI, STARTER, BASIC, PRIME, GOLD), and completion of the registration process.
During the first 3 days, you will enjoy full access to the membership acquired, however, on day 3, your automatic top-up will initiate and we will charge the full price ( 68.50 EUR) for the membership.
The recurrent charge for the membership is set to be paid every 14 days from the day of the subscription, and will be deducted from selected payment method.
Yes, you can always change your membership by accessing “Log in”, “My Profile”, “Upgrade Your Plan”, then you can choose your preference and click on “Update plan”
Or, contact our dedicated customer support team through our support email, phone number, or live chat.
* Your recurring membership price can be downgraded to a lower pricing model as an automatic service after signing up. If this change occurs your receipts will reflect the new subscription price.
- Log into your account, click on “Cancel My Membership” and confirm by clicking “Yes, Proceed”.
- By contacting our customer support team at the email address [email protected] or livechat.
- By clicking on “Cancel Membership”, and completing the information request.
You will receive a confirmation email regarding the cancellation of your membership.
* Please note that you are not able to cancel your membership within the first 24 hours while we update the registration details.
We do not issue refunds on the membership plan prices or digital products, as both provide immediate full access to the service or product, and no returns or refunds are allowed for these types of orders.
Once a user submits a request for cancellation, will have available two options:
- Users can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of :days days starting the date of the request, or
- Users can cancel the membership service with immediate effect by paying 9.70 EUR